The notice below is published in the form prescribed by the Texas Department of Savings and Mortgage Lending, reproduced word for word. It is required of a licensed mortgage banker residential mortgage loan originator, and it is set out here in full and without alteration.
CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.
Who this applies to
Monty Felts is a licensed mortgage banker residential mortgage loan originator, NMLS ID 1714318, sponsored by CrossCountry Mortgage, LLC, NMLS ID 3029.
How to reach the Department
Texas Department of Savings and Mortgage Lending
2601 North Lamar, Suite 201
Austin, Texas 78705
Consumer hotline: 1-877-276-5550
Website and complaint forms: www.sml.texas.gov
Other ways to raise a concern
You may also contact CrossCountry Mortgage directly, the mortgage regulator in your own state, or the Consumer Financial Protection Bureau at consumerfinance.gov. Raising a concern with any of them does not affect your right to file with the Department.